technical support team

Tech Support

We're here to help

Welcome to our Support Center

You have questions on how to use our products? No problem, we're here to help!

Here's how we can help you.

Step 1 : Technical Documentation

Take a look at our technical documentation to see if you can find what you're looking for :

BOS1901 Documentation

Document Name Type Size Release Date
BOS1901 - Datasheet (English) PDF 1.43 MB 2019-04-23
BOS1901 - Product Brief (English) PDF 242 KB 2019-04-23
BOS1901 - Product Brief (German)(auf Deutsch) PDF 250 KB 2019-04-23
BOS1901 - Product Brief (Korean)(한국어) PDF 290 KB 2019-04-23
BOS1901 - Product Brief (Japanese)(日本語) PDF 302 KB 2019-04-23
BOS1901 - Product Brief (Chinese)(简体中文) PDF 337 KB 2019-04-23

BOS1901-KIT Documentation

Document Name Type Size Release Date
BOS1901-KIT - Quick-Start Guide PDF 324 KB 2019-04-23
BOS1901-KIT - User Guide PDF 1.28 MB 2019-07-24

BOS1901-KIT Firmware

Document Name Type Size Release Date
BOS1901-KIT - Firmware 2.3 Release Notes PDF 296 KB 2019-06-17
BOS1901-KIT - Firmware 2.3 ZIP 1.96 MB 2019-06-17
BOS1901-KIT - Waveforms 1.1 ZIP 614 KB 2019-06-17

BOS1901-KIT Controller (GUI)

Document Name Type Size Release Date
BOS1901-KIT Controller (GUI) - User Guide PDF 502 KB 2019-06-17
BOS1901-KIT Controller (GUI) 1.0 Installer ZIP 23.24 MB 2019-06-17

You can also take a look at older documentation in our archives here.

Step 2 : Videos

Take a look at our technical videos to see if they can help you solve your problem.

How to use the TDK PowerHap actuator

How to use the Midé Technology actuator

How to measure the BOS1901-Kit power consumption

Step 3 : Support FAQ

Take a look at our frequently asked questions for our products:

Step 4 : Live Chat

You still haven't found what you need? No problem. See the blue icon at the bottom right of your screen? That's our live chat support. You can talk with us at any time of the day.

Don't worry if we're offline. We'll answer you by email!

Step 5 : Send Us an Email

You can simply write us at support@boreas.ca. We'll answer as fast as possible.